Business process optimisation
Business process optimisation strives to enhance key performance indicators, improve management efficiency across the company and individual departments. It also helps save time, lower production and service provision costs, boost employee motivation and productivity, and increase end-customer satisfaction.
As organisations evolve through different stages of their lifecycle, periodic optimisation of business processes becomes essential. Business process optimisation is particularly critical during post-merger or acquisition integration. Engaging an optimisation consultant is recommended when dealing with rapid revenue growth, expansion into new markets, or restructuring needs.
FBK consultants bring diverse expertise, synthesise industry best practices, and optimisation methodologies. Furthermore, an external optimiser remains independent of internal formal and informal organisational dynamics. This ensures conflict-free, objective solutions.
- Current management system review. The work starts with a review of existing operational processes and internal documentation of the company. Key employees are interviewed to gain an understanding of their roles and responsibilities.
- Detailed document and data analysis. At this stage, business processes and data collected prior to this stage are examined: step sequences, timelines, their interrelation with each other, performers, outcomes, and resources are identified. Process effectiveness is assessed and significant risks are pinpointed.
- Design and implementation of improved processes. FBK consultants develop optimised business process models reflecting the company’s aims, client needs, and recommendations for boosting efficiency and integration of missing control procedures to address the risks identified at previous stages.
- Employee training on new processes. The employees are given an introductory briefing to explain revised workflows and their role in achieving the company’s strategic objectives.
- Business process testing and development of regulatory documentation. Testing of correctness and operability of optimised processes is conducted, and, if needed, adjustments are made to the documentation being drafted. A knowledge base is created and post-implementation support of the adopted solutions is provided.
- Optimised process model with detailed control procedures and regulations.
- Enhanced cross-departmental communication and clearer accountability within the company.
- Increased operational transparency, streamlined resource allocation, and standardised regulation compliance.
- Clearer demarcation of areas of responsibility.
- Faster workflows.
- Reduced production and service costs, improved product quality, and, as a result, higher profitability.
