IT governance assessment (COBIT/ITIL/ITSM)
An IT governance assessment is a comprehensive evaluation to determine the maturity level of an entity's IT processes and establish a clear understanding of its business value aligned with current objectives. Mature IT processes ensure high data security, reduce cyberattack risks, enhance business productivity, lower costs, and improve product or service quality. Many industry standards and regulations also require organisations to maintain high IT process maturity.
FBK experts conduct comprehensive IT governance assessments using one of three key international standards: COBIT, ITIL, or ITSM. All three define the foundation of effective IT and provide methodologies to evaluate the maturity level of critical IT processes, applicable to organisations of any ownership type, industry, or size. Their core value lies in creating frameworks that enable businesses to discuss IT needs, scopes, and compliance with organisational success criteria.
We recommend conducting IT governance assessments every 3 years, or more frequently if business processes undergo significant changes.
- Determining the list of active IT processes.
- Design of questionnaires for each assessed IT process.
- Information request formulation, client data collection and interviews.
- Identification of business priorities for IT functions and business-technology alignment gaps.
- Analysis of completed questionnaires and validation of baseline practices.
- Evaluation of current IT process maturity levels per selected methodology and associated risks.
- Preparation of an independent IT process activity assessment report.
- Action plan to address process deficiencies.
- Recommendations for achieving target maturity levels.
- Report detailing current IT process maturity levels.
- Target maturity definitions and change recommendations needed to achieve the target maturity level.
- Prioritised optimisation roadmap addressing IT process degradation/disruption risks.
- Mature IT processes enhancing data security and, consequently, customer trust.
- Improved product or service competitiveness through higher productivity and lower costs.
- More efficient IT department.
- Compliance with standards and regulatory requirements.
