IT service provider audit
Outsourcing IT functions is now common practice, helping to optimise costs and gain access to specialised resources and expertise. Despite its benefits, engaging IT service providers involves inherent risks. Technological dependency, going concern disruptions, supplier non-performance, and information security threats underscore the critical need to evaluate IT service companies' reliability and performance.
An IT service provider audit serves as a key risk management mechanism – assessing suppliers against organisational objectives, defined criteria, and requirements for service quality, SLAs, and supply chain security.
As an independent party, FBK offers effective tools for evaluating IT service providers during selection and throughout the engagement process.
- Reputation, expertise, and qualifications of IT providers.
- Cost structures and IT service delivery terms.
- Results of independent third-party IT provider assessments/audits.
- Contractual terms of existing IT agreements or draft contracts for prospective engagements.
- Provider compliance with information security and going concern requirements.
- Service quality metrics in SLAs, including permitted request and incident thresholds in connection with IT service providers.
FBK experts can customise audit methodologies as per client-specific provider requirements.
- Assessment of provider contracts and market proposals for service value and cost efficiency.
- Consolidated critical analysis of IT supplier-provided products and solutions.
- Evaluation of provider compliance with applicable regulations, including information security.
- Recommendations for optimal provider selection, relationship improvement, or termination of further collaboration.
Agreements for post-audit hourly technical support advisory are possible.
